Phase II Hands on Training

Week One
Every participant will have the opportunity to “get their feet wet” before taking on a full/part-time primary care       
responsibility.  This section of the training provides an opportunity to introduce a CBRF and its residents,  
systems and procedures.  The four weeks of hands on training is recommended but not required.  In addition
to introducing the general nature of a CBRF, the job training is a means to introduce the expectations to

Prior to starting the training program all participants will complete mock samples of all Human Resource  
employee paperwork including:
  •   Application
  •   W-2
  •   I-9 & a copy of their required documents
  •   Insurance forms, if applicable
  •   Emergency contacts
  •   Copy of certificates, etc.

Overview of a CBRF
This is a summary of a CBRF.  It is intended to introduce a CBRF to all participants and to give them a chance  
to get the “feel” of a CBRF so they can find their way around.  
  •   The residents-who is served
  •   Services-provided
  •   Staff-how the CBRF is staffed.

Week Two
Shadow Lead or Primary Staff
In its most traditional sense, is a part of the program for participants to find out what it is like to be caregiver?  
This helps the participants simply wanting to experience a particular career opportunity.

Participants will be expected to talk to each resident; compare conversations with care notes, review the  
prior weeks of care notes; document how medications are given and complete a sample
accident/incident/behavior report.

Week Three
Hands on Care
Caring for a client in a home setting may mean providing only minimal help or it may require 24-hours-a-day   
assistance. Clients may need help only with some everyday activities, such as eating, bathing, or using the
toilet. Or clients may need help with most activities as well as professional nursing or medical care.
Participants will work side-by-side with senior caregivers assisting with daily living needs.

Week Four
This final week is allowed for all participants to review their shadowing experience with the trainer in one-on-
one sessions.  A detailed report will be expected outlining the following: training, shadowing experience, and
personal strengths and weaknesses as a caregiver.

Commencement - A ceremony of conferring certificates at the end of the two month training.
    Phase I

    Week One
    The participant is welcomed to the CBRF Direct Care Professional Training Program and given an orientation detailing
    program objectives, what each participant will be doing, what is expected provided with materials about each training module
    and requirements for completion.

    Residents Rights & Grievance Procedures
    There are specific rights for residents living in a CBRF Facility.  Each participant will be trained thoroughly how to protect the
    rights of residents and ensure that residents rights are not violated by anyone.  Participants will learn the Grievance Procedure
    if a resident makes a compliant.

    Client Group Specific
    Many conditions result from the natural aging process while others are from on-going health problems that have developed
    earlier in life.  Participants will be trained to identify signs and symptoms of conditions related to aging and important things to
    remember when caring for residents with these conditions.

    Week Two
    Needs Assessment and Individual Service Plan
    Before a resident enters a CBRF facility a pre-admission needs assessment is done to determine the following: whether the
    facility can provide adequate care to meet the needs of the resident and to determine the level of service or care required by the
    facility.  Participants will complete a pre-admission needs assessment and develop and Individual Service Plan (ISP).

    Recognizing and Responding to Challenging Behaviors
    It is important for caregivers in the CBRF to have a basic knowledge and understanding of the challenging behaviors that may
    occur as a result of a client diagnosed with a developmental disability, physical delay, dementia and dementia-related
    illnesses.  Participants will learn what may be causing these behaviors, how they might prevent them and how to solve the
    problems associated with them.

    Week Three
    Universal Standard Precautions
    There are many different types of germs and pathogens that cause disease.  One of the responsibilities as a caregiver is to
    help provide residents with a safe and healthy place to live.  Participants will learn about their role in preventing the spread of
    germs and infections, describe how infections happen, define infection control and standard precautions and learn how to use
    personal protective equipment.

    Dietary Needs, Menu Planning, Food Preparation & Sanitation
    Although participants may not actually plan a resident’s menu there are things that he/she can do to make the resident’s meal
    meet the individual resident’s preferences and nutritional needs.  Participants will learn what makes a resident’s diet
    “balanced,” as well as the importance of meal planning.  They will be introduced to the Food Guide Pyramid as a guideline for
    determining if a diet is nutritious.

    First Aid & Procedures to Alleviate Choking
    The purpose of the American Red Cross First Aid/CPR/AED program for the lay responder is to provide participants with the
    knowledge and skills necessary to help sustain life and minimize the consequences of injury or sudden illness until advanced
    medical help arrives.  Participants will learn how to identify and recognize emergences and make appropriate decisions for first
    aid care.

    Week Four
    Administration & Management of Medication
    Assisting residents with medications is a very important task.  Many residents move into assisted living facilities because they
    can no longer manage the medications they take.  With assistance, residents can enjoy improved health and wellness.  All
    assisted living caregivers must complete some kind of training required by the state before they can help any assisted living
    resident with medications.  Medication assistance training consists of many practical lesions about medications: the caregiver’
    s role, monitoring resident health and medication use, assisting with medications, and reporting medication assistance.

    Competency Assessment
    Competency assessment involves the measurement of participant’s cognitive ability, job knowledge, customer service, and
    social skills. As they begin to enter or re-enter the workforce they will need to develop a responsibility for making sound

    Program Evaluation
    Participants will be asked to complete evaluations so that we can obtain objective information
    about the program and how it can be improved. It will also help improve our  program
    effectiveness and growth.

    Commencement - A ceremony of conferring certificates at the end of the one month training.

Community Based Residential Facility (CBRF) Direct Care Professional Training
Is an eight-week training divided into two phases: Four weeks of training in class and four weeks of hands on training.  The
participants will have a gainful knowledge working with persons with developmental disabilities and physical delays.  They
will be trained to understand and properly document challenging behaviors.  Understand legal terminology in dealing with
client rights.  Learn how to administer medication properly, identify medication, possible side effects and what to do in case
of a medication error.  Learn OSHA standards, and OSHA safety for assisted living and how to handle exposure incidents.
Summary of Training

Trainer Responsibilities:
Outline the program:
Program objectives, what each participant will be doing
and what is expected.  Providing detailed materials
about each training module.
Mentoring all participants

While in phase one of the eight week training
participants will receive one assessment tool. This
assessment will evaluate basic skills, job knowledge
and ability as a caregiver.

Competency Assessment
Upon completion of the CBRF Direct Care Professional
Training, participants will receive state certified certificates
verifying their completion in the following areas:

Block I
*  Clients Rights
*  Recognizing and Responding to  
*   Challenging Behaviors
*  Client Group Specific
*  Needs Assessment and Individual
*  Service Plan
Block II
*  First Aid & Procedures to Alleviate
*  Choking
*  Standard Precautions
Block III
*  Administration & Management of  Medication
*  Dietary Needs & Menu Planning
*  Food Preparation & Sanitation

*  Shadow Lead or Primary Staff
*  Interviewing
*  Hands On Care
*  Review/Final Report
Each participant must be 18 years of age or older, high school diploma,
G.E.D. or recent TABE score of 8.0 in reading and math and demonstrated
ability to operate and use a computer.
Total Number of Hours for Completion:
Phase I = 68.5 hours (see schedule)
Phase II= 60.0 hours
Total Hours of Training= 128.5 hours
Costs of Training Program Services:
$1250.00 Tuition Costs
$75.00 Book Rental
$75.00 Graduation Fees
$50.00 Supplies/Materials Costs
Training Total = $1450.00
Criteria for Completion:
Attendance rate of at least 80%
Test scores of at least 80%
Community Based
Residential Facility
Direct Care
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Contact Person for information about this
training program:

Katie Harris
Phone:  (414) 213-9095
Fax:  (414) 466-9797

Agape Supportive Living Services, LLC
P.O. Box 100594
Milwaukee, WI  53210
Please review the criteria for our
Clerical & Customer Service Training Class:
The House of Unconditional Love
Agape also offers Block I – II & III CBRF HFS 83
Certification & Continuing Education Training
Individual participant summaries including assessment results will be forwarded to participants and future employers upon
participant approval.  While participants are in their 4-week hands on training they will receive ongoing mentoring and
supportive services, as needed.