BASIC CLERICAL
AND
CUSTOMER SERVICE TRAINING PROGRAM
All rights reserved.
Hosting by Yahoo! Web Hosting


Purpose:
The Basic Clerical Skills and Customer Service Training Program is a career development program for employees who have
minimal or no training in an office environment and would like to gain foundational skills to work in an entry level clerical position.
The goal of the program is to equip participants with the knowledge, skills and abilities needed for an office support staff career.

Program Outline:
The curriculum for the program has been designed to include both interpersonal and office-related skills. Classroom learning will
be 7 weeks in length/16 hours per week Monday-Thursday from 9:30am-1:30pm.

Week One Through Week Seven:
Upon completion of the Basic Clerical Skills and Customer Service Training, participants will receive certificates verifying their
completion in the following areas:

Customer Service:
Mavis Beacon Teaches Typing Computer Program
   Clerical Speed Verification Report
   Learn Key Career Institute
   Microsoft Word Certificate of Completion & Testing
   Microsoft Excel Certificate of Completion & Testing
   Microsoft PowerPoint Certificate of Completion & Testing

Effective Customer Service
Students focus their efforts learning tips that help them to best meet the needs of the customer.  Customer Service skills include; first impressions, dress for service, telephone technique, communicating with customers and customer feedback.   The teaching
techniques are activity driven and through the use of practical self management skills, exercises and games participants will learn
to solve customer service challenges.

Mavis Beacon Teaches Typing Computer Program:
Mavis Beacon Teaches Typing is an application software for teaching touch typing.
Students experience the fastest, easiest and safest way to increase their personal touch typing. With the
games and creative exercises they are able to concentrate on their thoughts, not their fingers. The real
gain comes when they no longer have to look at the keyboard and can confidently type.

Learn Key Career Institute: Microsoft Word, Excel & PowerPoint:
Students learn to use Microsoft Word for a variety of tasks like creating letters, making labels,                 
newsletters, brochures and other documents with Word.  Students also learn their way around the Word
window and understand how to create, save and print their documents.  In this program, they learn all of
that, plus how to use the built-in Help feature.

Microsoft Excel is a tool for both personal and business use.  It is designed primarily for organizing and
analyzing numeric data.  Students learn through Excel how spreadsheets work and what they can do with
them.  In Excel students learn how to enter data, create charts and graphs, and how to use basic
mathematical formulas.

Microsoft PowerPoint is a powerful presentation graphics program.  Presentation graphics software
such as PowerPoint allows students to structure, design and present information to an audience uniquely
and visually appealing.  Students learn the basics of starting PowerPoint, how to create new
presentations, and use Normal view to enter text.
Minimum Program Requirements:
High School Diploma or G.E.D
TABE Scores of at least 6th Grade Reading/Math Level
Criminal Background Check
Interest In Clerical/Customer Service

Required Attendance:
Because of the high volume of applicants competing to participate, as well as high program costs, Agape Supportive Living
Services requires that participants commit to attend all sessions. Emergency situations that arise while the program is
running will be evaluated on a case-by-case basis. All courses must be successfully completed with a minimum 80 percent
attendance to graduate from the program.

Cost:
Tuition Costs                              $1,375.00
Book Costs                                       150.00
Supplies/Materials Costs              165.00
Total Program Costs:               $1,690.00

For more information contact
Katie Harris at (414) 444-4733 or 213-9095
The House of Unconditional Love